Mug holder KAM-A10

Details regarding product delivery plans and shipping fees

postage	Regular products: Free shipping nationwide (within Japan only) Aftermarket parts: 200 yen nationwide (free shipping for orders over 1000 yen) Products from other manufacturers: 500 yen nationwide (free shipping for orders over 5,000 yen)
Delivery time of the product	Once your order is confirmed, we will ship your item immediately. Normally, it takes about 2 business days for the product to be shipped. If the shipment is delayed due to bad weather, the convenience of the delivery company, or any other reason, we will notify you by email. We do not ship on Saturdays, Sundays, or holidays.
Product delivery method	After shipping arrangements are made by our company or Rakuten Logistics, to which we have outsourced part of our shipping operations, the product will be delivered by Japan Post or other shipping companies.
Handling of items that have exceeded the storage period	Any products returned after the storage period has expired will be stored for one month until we hear from you. We will refrain from contacting you. As soon as we receive your contact, we will charge you the reshipment fee (one-way shipping fee) and reship the item.

Manufacturer's warranty for products sold by Kaedear Co., Ltd.

What is a product defect?

A product defect is a malfunction which can be restored to the original specifications of the product by repair or replacement. However, cases where the product specifications (specs, functions) do not meet the user's requirements are not considered product defects.

What is an initial defect?

If a malfunction occurs due to defects caused by individual differences in materials or manufacturing during normal use within 6 months of purchase, and the symptoms can be clearly confirmed in advance with images or videos, it may be considered a manufacturing defect, and we will first mail a replacement product free of charge. After receiving the product, you will use the return envelope enclosed and return it to us for inspection. If the product is not found to be defective upon inspection, we will replace it for a fee. Even if it is within 6 months, depending on the product and the state of damage, it may not be considered a manufacturing defect. We will handle it as a manufacturer's warranty, not as a manufacturing defect.

What is a manufacturer's warranty?

If a breakdown or other problem occurs during normal use due to defects caused by individual differences in materials or manufacturing, etc., we will repair or replace the product free of charge within the warranty period set for each product (including shipping costs for repair or replacement). The purpose is to protect customers from damage caused by damage to products that would not normally be damaged due to individual differences in the product. In addition, the purpose is to understand the product-specific defects and characteristics that are discovered through actual use, and use this information to improve the quality of products that we plan in the future.

Warranty period

The warranty period is from the date of purchase to the date stated in the product information. If the warranty period has expired, repairs or replacements will be available for a fee. For products that cannot be repaired or replaced, please purchase a new product.

Proof of warranty period

Proof of purchase date is required for each product warranty.

• For online purchases, please enter the product order number (personal sales on Yahoo! Auctions, Mercari, etc. are not eligible)
• For purchases made in store, please provide a receipt or invoice

The above proof of purchase is required for product warranty. If you cannot prove the purchase date, the product will not be covered by the warranty. Thank you for your understanding.

Regarding defect inspection

The cost of returning the product for inspection will be refunded if it is covered by the product warranty. If there is no problem with the product, you will be charged for the round-trip shipping fee. Please be aware of this in advance. We strive to narrow down the cause of the defect as much as possible before returning the product so that the shipping fee is not borne by the customer. After-sales service staff cannot visually grasp the actual situation, and the problem assumed by the after-sales service staff may differ from the actual problem based on verbal or written explanations alone. Please be sure to attach photos and videos, and perform troubleshooting as much as possible before the after-sales service staff provides guidance. In principle, the product will be judged after it is received and inspected. Please note that we cannot judge the product defect based only on email or official LINE.

Return Method

Japan Post / Yamato Transport / Sagawa Express (Please use the smallest possible packaging.)

If your after-sales service representative gives you instructions on how to return the product, please use the specified method to return it.

<Information to be filled in> Please be sure to fill in the following information before returning it.
・Order number: Please write down your order number or enclose a receipt or invoice. ・Return details: Product warranty (defect details)
・Inquiries: Contact method when making inquiries ・Shipping address: Postal code, address, name, phone number
*If you do not fill in this information, your item will be returned as unknown.

<Return address>
〒226-0025
Advance 5-1F-B, 849-6 Tokaichiba-cho, Midori-ku, Yokohama, Kanagawa Prefecture
Kaedear Inc.
080-6583-4783

Regarding cash on delivery

If you return the item cash on delivery, we will refuse to accept the item unless you make a reservation for cash on delivery. We will only accept the item if you have made a reservation in advance.

<Common examples of electrical equipment>
When you report a malfunction in an electrical item, we will send it back to you for inspection, and there may be no problem with the product itself.
The power supply may be the cause, such as poor contact of crimps , high resistance due to terminal corrosion , loose fuse holders , short circuits due to wiring rubbing , and concentrated wiring due to the addition of electrical equipment . In the unlikely event that there is no problem with the product, we ask that you cover the round-trip shipping costs (including postage and return envelope fees). Thank you for your understanding and cooperation.

Regarding returns at your discretion

*If you decide to return the item, we will not be able to offer a refund or accept any other returns.

*If you are returning the item to the store as instructed by customer support, we will record the return request and then confirm the return/receipt.

*If we are unable to confirm your detailed information, we will respond in accordance with the storage period stipulated in the warranty regulations.

Warranty details

If a defect occurs within the warranty period, we will repair or replace it free of charge.

*Even if the product is replaced, the product warranty will be for the product model you purchased. Product changes such as model changes and color changes are not allowed under the product warranty. If the product cannot be repaired or replaced due to discontinuation of the product, we will provide a full refund.

Warranty Coverage

If the product is inspected and found to be defective.

Usage covered by the warranty

The correct installation, use, inspection and maintenance procedures provided by our staff are required. Please be sure to follow the instructions below. If you do not follow the instructions, we may refuse to provide warranty repairs. Thank you for your understanding.

1. You are using the Services in accordance with the contents of the product information on this OFFICIAL website, in catalogs, etc.

2. You are using the product in accordance with the instructions in the product manual.

3. You are using the service in accordance with the instructions of the after-sales service staff.

Items that cannot be guaranteed

The following items cannot be guaranteed:

1. Defects caused by aging and wear during use. (The specifications are based on the product concept, and defects occur when used in other applications.)
2. Minor sensory symptoms that do not affect the quality or functionality of the product (abnormal noise, vibration, operating speed, smoothness of operation).
3. Product defects caused by natural disasters such as earthquakes, typhoons, floods, accidents, and fires.
4. Product defects caused by soot, chemicals, bird droppings, salt damage, etc.
5. Product defects caused by processing or modification of the product (excluding product defects not caused by processing or modification)
6. Product defects that the user can discover and fix, such as loose bolts and nuts, as well as defects that are left unattended and cannot be fixed.
7. Product defects caused by failure to follow the usage instructions covered by the warranty.
8. Product defects that occur when the product is used under severe conditions that exceed normal usage, such as the usage environment, usage conditions, frequency of use, or number of uses.
9. Damage caused by input force exceeding that expected under normal use.
10. Problems with product characteristics. (Problems with product performance that cannot be improved by repair or replacement)

The following items cannot be covered :

1. Costs for parts, repairs, maintenance, etc. other than the Product damaged due to the defect.
2. Costs such as labor costs incurred when returning products for inspection.
   (Including loss or damage that renders the product unusable while the product is being inspected)
3. Costs for loss, damage, etc., incurred when the vehicle cannot be used.
   (Including communication costs, replacement costs, replacement vehicle costs, transportation costs, business damages, etc.)

There is a storage limit for your items.

If it is discovered that the cause of the defect is not the product itself, but the power supply, installation method, or handling method, we will charge you the round-trip shipping fee that we would normally cover. If you do not pay, we will store the product for one month, and if the period is exceeded, we will refund at least 10% of the purchase price and dispose of the product.

*If you are experiencing problems with a product malfunction or damage, even if the problem is not covered by the product warranty, please feel free to contact our after-sales service staff first.
For frequently asked questions and inquiries, click here